FAQ

How do I place an order?

To place an order:

  1. Add the desired products to your shopping cart.

  2. You can choose to check out directly through our website or via PayPal.

    • To continue through our website, click the green "Checkout" button on the right side of the screen.

    • To use PayPal, click the PayPal button instead.

You will be redirected to the Customer Information page, where you'll be asked to enter:

  • Email address

  • Full name

  • Shipping address

If you have a valid discount code, you can enter it in the "Discount" field on the right side of the screen. Be sure to click "Apply" to activate the discount.

Click "Continue to Shipping Method" and make sure your shipping address is correct (especially if it's different from your billing address). Then click "Continue to Payment Method".

Enter your payment details. If applicable, you may choose to use the same information for billing and shipping. Once all fields are complete, click "Complete Order".

You’ll then see an order summary screen and receive an email confirmation.

If you encounter any issues during checkout, please email us at service@usskining.com.

What if an item is missing or incorrect in my order?

If an item is missing or you received the wrong product, please contact us at service@usskining.com.
Include your order number and a photo of the incorrect item (image file must be under 1MB).
We’ll be happy to send the correct item free of charge. You may keep the incorrect item as our gift.

How do I know my order was successfully placed?

You’ll receive an email confirmation with your order number and purchase details.

I want to change my order. What should I do?

You can modify your order until 11:00 PM PDT (GMT-7) on the day it was placed.
To request a change, please email us at service@usskining.com.

How do I add items to my cart?

Go to the product page, select your preferences, and click “Add to Cart.”
You’ll be redirected to your shopping cart, where you can adjust the quantity next to the product image.

How do I view what’s in my cart?

Click the shopping cart icon at the top of the page. You can:

  • Update item quantities

  • Remove items by clicking the “Remove” link below the quantity

How do I remove items from my cart?

Click the shopping cart icon at the top-right corner of the page.
Find the item you want to remove and click the “Remove” link below the quantity.

How do I change the quantity of an item in my cart?

Click the shopping cart icon at the top-right corner.
Go to the quantity field next to the item, enter your desired amount, and the total will update automatically.

Which browsers are recommended for using your site?

We recommend:

  • Google Chrome

  • Safari

  • Firefox

  • Internet Explorer

What payment methods do you accept?

We accept:

  • Major credit cards (MasterCard, Visa, American Express, Discover)

  • PayPal

  • Apple Pay

How do I pay with PayPal?

Add items to your cart and click the PayPal button at checkout.
You’ll be redirected to PayPal’s website—make sure your information is correct for smooth processing.

How do I use a discount code?

To apply a promo code:

  1. Add your items and click the green "Checkout" button

  2. On the customer information page, find the "Discount" field on the top right

  3. Enter the code and click "Apply"

  4. Confirm that the discount was applied in the order summary

What is your return and exchange policy?

Please refer to our Return Policy for details.

How do I return an item?

Contact our support team at service@usskining.com for assistance.

What is your cancellation policy?

Orders must be cancelled by 11:00 PM PDT (GMT-7) on the same day of purchase.
To request a cancellation, email us at service@usskining.com.

Is it safe to order online?

Yes. Our servers use SSL (Secure Socket Layer) encryption to protect all payment and personal information.

Is it safe to use my credit card on your site?

Yes. We use a trusted, secure internet payment gateway and AES-256 encryption to protect all data.

Is my personal information kept private?

Absolutely. Your information is kept confidential and will never be shared, rented, or sold without your consent—unless required by law.